As an internet retailer, it can sometimes be hard to develop strong bonds with your most valued customers due to the anonymity of the computer screen. So when someone sends us a letter thanking us for the help we’ve delivered, we’re ecstatic.

The email that made us jump up with joy follows verbatim:

“Thank you so much. Your customer service is beyond all expectations! Your company’s prices are excellent, but the real value in this deal is you. Your knowledge of your products, patience with my lack thereof, and your willingness to go beyond the call of duty by helping me research my “real” needs makes you an asset to your company.

I am so pleased to have found I will most definitely be passing your web address on to others. When my fabulous bathroom is completed, I will be sure to tell everyone that Manuela made it painless and easy!

A delighted and extremely satisfied customer,


The products that our sales rep Manuela helped Cheryl out with were Newport Brass widespread lavatory faucet handles, Newport Brass balance and pressure trim as well as the associated Newport Brass valve for behind the wall with these products.